We define maintenance as changes to content of an existing site, including: text, photos, products in existing cart or database. Other tasks to be determined as they arise, with Site2Please having final determination as to their qualification under this definition.

We will maintain a current local backup of your website. (within reason.)
Extremely large sites may require additional premium.

"Maintenance" is defined as keeping the website current.
It is not intended for new development work.

Updates are completed by priority of maintenance package. Under most circumstances, updates are done within the time specified
in plans, except on weekends or holidays. Weekends and holidays are available for emergency updates, at a premium rate.

Time is based on actual time involved in completing the updates. There is a 'two' hour minimum charge for updates during
the monthly billing cycle, after which billing is in fifteen minute increments.

Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of
any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be
made due to client error, the regular maintenance time is applied.

We reserve the right to distinguish between "updates" and "new development". New development is charged
at the same rate as your maintenance contract, but due to the nature of development projects, we will not break a
project up into only a few hours of work each month.

Updates should be provided electronically (by maintenance request/email) as much as possible.
Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg, .gif or .png.

Maintenance Customers will be given access to an integrated maintenance request application, that contacts our
maintenance team immediately when a new update is requested. Please supply as much detail as necessary, as time spent
communicating back and forth will be applied to maintenance time.

Monthly plans do not carry hours from one month to the next. These hours are reserved for your usage during the month, should you need them. There is no discount or refund if no updates are made to your site during a monthly maintenance cycle. We reserve your time whether it is used or not, and do not take on any more customers than we can effectively handle on a monthly basis.

Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed as normal maintenance.

Example:
A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.

Rollover hours will be managed as outlined below.

• Unused time from what is allotted to you in a month gets rolled over to the next month automatically.
• Your total amount of accumulated rollover hours used cannot exceed 50% of your monthly plan.
• Once your accumulated rollover hours exceed that amount, the excess is lost indefinitely.
• If you change to 'Plan 1' from 'Plan 3', then all rollover hours are lost indefinitely.
• In the event of cancellation, your rollover hours, if any, are lost indefinitely.
• Rollover hours are not redeemable for cash or credit and are not transferable.

All plans require a 30-day notice period for termination.
All plans require pre-payment, and will be renewed automaticaly until canceled.

Back to Maintenance plans pricing.